Answers to all your questions on cv993

cv993 is only for people aged 21 and above. We verify age at registration, and identity documents may be requested during account review. Minors are not permitted to open an account, and any such account found will be closed immediately. The age requirement is strictly mandatory — no exceptions.

You can contact us via live chat or by emailing [email protected] to activate a cooling-off period. During this time your account will be temporarily inactive. If you need a longer break, request a self-exclusion — your account will be fully locked for a specified period.

A few common warning signs: spending more money than your budget allows, repeatedly playing to recover losses, prioritising gambling over family or work, and feeling restless when you cannot play. If you notice these signs, take a break immediately and contact us. You can also find detailed information on cv993's responsible gaming page.

Yes. You can contact our support team to set a deposit limit for a specified period. This is an effective way to manage your budget. The minimum deposit on each payment method (bKash, Nagad, Rocket) is ৳200, and you can set the upper limit yourself. Contact support to change the limit.

After the self-exclusion period ends, you can contact support to request account reactivation. However, the process is intentionally designed to take some time — so that the decision is well considered. cv993 always puts your wellbeing first and does not encourage rushing to reopen an account.

Yes, it is completely mandatory. For security and fraud prevention, cv993 only sends withdrawals to bKash, Nagad, or Rocket numbers registered in the player's own name. Requests to send funds to a wallet registered in someone else's name will not be accepted and may cause issues with account verification. So please use your correct name and number when registering.

On cv993, withdrawals are generally processed within 1 hour. If your account is fully verified and the amount is correct, the money will reach your wallet within that time. The minimum withdrawal amount is ৳500. If there is a delay for any reason, please contact support.

Absolutely. cv993's withdrawal service runs seven days a week, 24 hours a day — including Fridays, Saturdays, and public holidays like Eid. Requests made via bKash, Nagad, or Rocket late at night or in the early hours are processed the same way, within 1 hour. There is no separate schedule.

For the welcome bonus, winnings from the bonus can be withdrawn only after the wagering requirement is met. Wagering is calculated on the bonus amount only — for example, for a ৳1,200 bonus, you need to place ৳18,000 in bets (15 times). Once the requirement is fulfilled, the winnings are added to your main balance and can be withdrawn under normal rules.

A "pending" status means your request has reached us and is being verified. It is usually completed within 1 hour. If it is still pending after that, contact us via live chat or email [email protected] — providing your request reference number will help resolve it faster.

Log in and go to the "Deposit" option, then select bKash. Send payment to the specific merchant number shown on the screen using your bKash app or dial method. Save the transaction ID and enter it in the designated field. Your balance is usually updated within a few minutes. The minimum deposit amount is ৳200.

cv993 currently supports three mobile wallet services: bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. A minimum of ৳200 can be deposited via all three methods, and the process is fast and secure. There are no extra charges for deposits.

A 120% welcome bonus is available on any deposit amount, as long as it is your first deposit. However, the minimum deposit is ৳200. For example: depositing ৳1,000 gives you a ৳1,200 bonus, making your total balance ৳2,200. The maximum bonus available is up to ৳8,000.

First, check your bKash/Nagad/Rocket transaction history and note the transaction ID. Then contact us via live chat or at [email protected] and provide the transaction ID, the time of transfer, and the amount. Our team will verify quickly and resolve the issue. In most cases the balance is corrected after manual verification.

Yes, the process is largely the same. From the "Deposit" page, select Nagad, send payment to the number shown, and submit the transaction ID. Minimum deposit is ৳200. Make sure to provide the correct reference when making a Nagad payment — this helps your balance update faster.

Yes, cv993 offers in-play or live betting. Even after a match has started, you can place bets on various markets — such as when the next wicket will fall, how many runs will be scored in an over, or how many runs a specific batter will score. Live odds change according to the match situation, so quick decisions are needed.

Yes. On cv993 you can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and international series. Placing bets on different matches at the same time is entirely possible. A separate betting slip is created for each match, making it easy to manage.

In an accumulator or multi-event bet, multiple selections are added to a single betting slip. If all selections are correct, the total odds are multiplied together to determine the payout, so potential winnings can be much higher. However, if even one selection is wrong, the entire bet is lost. For example: selecting three outcomes across three different matches means all three odds are multiplied together.

Reading decimal odds is straightforward — multiply your stake by the odds to get the total return (including your original stake). Example: betting ৳100 at odds of 2.50 returns ৳250 if you win (profit of ৳150). At odds of 1.75, a ৳100 bet returns ৳175 if you win (profit of ৳75). The higher the odds, the lower the probability but the greater the potential win.

For international matches like Bangladesh vs India, markets typically available include match winner, toss winner, top run scorer, first wicket to fall, total runs in a specific over, and team total, among others. The number and type of markets may vary depending on the event.