cv993 Responsible Gaming:
Your protection, our priority
cv993 believes entertainment is enjoyable only when it stays within control. We are always here for you with deposit limits, time-out, and self-exclusion features.
What is responsible gaming and why is it important
Keep the joy of gaming from ever becoming a burden
Online casino and betting is a legitimate form of entertainment — just like going to the cinema or dining at a restaurant. But as with any form of entertainment, it is important to know your own limits. cv993 does not treat responsible gaming as just a policy requirement — we see it as a core value.
When gambling shifts from entertainment to compulsion, personal relationships, financial stability, and mental health can all suffer. That is why cv993 gives every player all the tools they need to play consciously and in control.
Remember — winning is not guaranteed. Betting and casino games always carry a "house edge", which means the majority of players lose over the long run. If you are placing bigger bets to try to recover lost money, it is time to stop.
cv993's Protective Tools
Six active features to strengthen your control
Set Deposit Limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded. Reducing a limit takes effect immediately, but increasing it requires a set waiting period — to prevent decisions made in the heat of the moment.
Time-Out Feature
If you feel you need a break for a while, you can take a time-out from 24 hours up to 6 weeks. During this time your account cannot be accessed. When the break ends, your account will be reactivated automatically.
Self-Exclusion
If you need longer-term support, apply for a permanent or extended self-exclusion. Once this feature is active, your account will be fully closed and promotional messages will be stopped. Contact our live chat directly for assistance.
Session Reminders
cv993 will remind you at set intervals how long you have been playing. These reminders will keep you aware and help you not lose sight of your real-life responsibilities. Adjust the reminder intervals to your preference from Settings.
Set Loss Limits
Decide in advance the maximum amount you are willing to lose over a given period. Once that amount is reached, cv993 will automatically end your session. This is one of the most effective ways to keep financial losses in check.
Reality Check
At the start and end of each session you can view a summary of your wins and losses. This transparency helps you understand your own patterns and stop at the right time. Review the clear, simple figures and make your own decisions.
Recognise the warning signs of a problem
If you notice these signs, it is time to seek help
It can be hard to tell when a gambling habit is becoming a problem, because it happens gradually. If one or more of the signs below apply to you, stop and seek help:
Remember: Seeking help is not a sign of weakness — it is a sign of courage and good judgment. cv993's support team is with you 24/7. Write to us on live chat or at [email protected].
How to activate protective features
Secure your account in simple steps
After logging in to cv993, go to your Account Settings and find the "Responsible Gaming" section. From there you can directly activate deposit limits, loss limits, session reminders, and time-out.
Setting a deposit limit: Click the "Deposit Limit" option in Settings. You can set a daily, weekly, or monthly limit — any one or all of them together. Once saved, the limit takes effect immediately. The minimum deposit amount at cv993 is ৳200.
Time-out: If you feel you need a rest for a while, select "Time-Out" and choose your preferred duration. During this time you will not be able to make any deposits or place any bets.
Self-exclusion: For long-term self-exclusion, contact our live chat directly or send an email to [email protected]. Our team will process your request promptly. During self-exclusion you will not receive any promotional messages from us.
Protecting minors: If there are children or teenagers in your household, you are advised to use parental control software on your device. cv993 provides services only to players aged 21 and above.
Budget planning: Before you play, decide how much money you can afford to spend — and treat that amount as the cost of entertainment, with no expectation of getting it back. This reduces stress and keeps gaming enjoyable.
Contact us for support
You are not alone — we are always here
Live Chat
cv993's live chat is available 24 hours a day, 7 days a week. Support is available in both Bengali and English. Get in touch instantly for any question or request about responsible gaming.
Email Support
Email us for confidential support:
[email protected]
Requests for self-exclusion, setting limits, or closing your account can also be made by email.
Expert Advice
If you feel that you or someone you know needs professional support, our team can guide you to the right resources. Do not hesitate to ask.
Enjoy safely — with cv993
Entertainment is best when enjoyed with awareness. Return to cv993 and enjoy your favourite games responsibly.
Questions about responsible gaming
Frequently asked questions and answers